Grand Mutiara Berastagi Hotel Karo - LokerHotelier.com

Are you just like everyone else? Or do you STAND OUT?

Your career in shiny, happy, hip, innovative, edgy hospitality starts here! We’re on the hunt for

1. Sales / Marketing Manager

Placement at Grand Mutiara Berastagi Hotel & The Hill Hotel & Resort Sibolangit to be part of our team!

This luxury hotel is surrounded by beautiful gardens, 9 km from Sibayak Volcano and 24 km from Hill Park amusement ride.

Spacious upscale rooms feature flat-screen TVs, balconies and tea and coffee-making facilities. The higher class rooms feature a sitting area and pool with garden views; some rooms have a dining table. Suites have separate sitting and dining areas and minibars; the higher class suites have kitchenettes, DVD players and views of Mount Sinabung.

Facilities include an elegant restaurant, dining area on the terrace, an elegant cafe and a cool karaoke bar. There is also a billiards room and an outdoor swimming pool in the shape of a lagoon.

Position Summary :

Understanding Market Opportunities & Driving Revenue

• Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.

• Partners with group/catering counterpart to effectively manage the business opportunity.

• Responds to incoming group/catering opportunities for the property that are outside parameters of the .

• Handles all opportunities if property does not participate in an EBC.

• Identifies, qualifies and solicits new group/catering business to achieve personal and each property’s revenue goals.

• Focuses efforts on group/catering accounts with significant potential sales revenue.

• Develops effective group/catering sales plans and actions.

• Designs, develops and sells creative catered events.

• Maximizes revenue by upselling packages and creative food and beverage.

• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for each property based on market conditions and individual property needs.

• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

Providing Exceptional Customer Service

• Handles complex business with significant revenue potential as well as significant customer expectations.

• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.

• Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.

• Supports brand’s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.

• Provides excellent customer service in order to grow share of the account.

• Executes brand’s Customer Service Standards and property’s Brand Standards.

• Executes and supports the business Customer Service Standards and property’s Brand Standards.

• Participates in and practices daily service basics of the brand.

• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand.

• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

Building Successful Relationships03:01 PM

• Works collaboratively with off-property sales channels (e.g., , Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.

• Manages and develops relationships with key internal and external stakeholders.

• Uses sales resources and administrative/support staff.

Additional Responsibilities

• Utilizes intranet for resources and information.

• Conducts site inspections.

• Creates contracts as required.

• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional;

maintain confidentiality of proprietary information; protect company assets.

Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.

Speak with others using clear and professional language; answer telephones using appropriate etiquette.

Develop and maintain positive working relationships with others.

Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Perform other reasonable job duties as requested by Supervisors.

Requirements:

• Hotel background by min D1 graduated.

• Minimum 1 years experiences in a similar position.

• Familiar with VHP Hotel Program.

• Honest, Well groomed and demonstrative person Loyal, hand - working, thorough, tenacious, responsible, active, high motivated and initiative at work.

• Good English Written and Oral.

• Willing to be placed in Berastagi.

• Only qualified candidates will be notified.

• Familiar with sales report, targets, and market segments

• Able to develop new potential business sources and to retain current ones

• Target oriented, having good communication and negotiation skills

• Having knowledge regarding current sales strategies trend

Able to join immediately.

Interested person, please send your application letter, CV and recent photos to : [email protected] 

thank you