Grand Mutiara Berastagi Hotel Karo - LokerHotelier
Are you just like everyone else? Or do you STAND OUT?
Your career in shiny, happy, hip, innovative, edgy hospitality starts here! We're on the hunt for Front Desk Agent / Night Audit at Grand Mutiara Berastagi Hotel to be part of our team!
This luxury hotel is surrounded by beautiful gardens, 9 km from Sibayak Volcano and 24 km from Hill Park amusement ride.
Spacious upscale rooms feature flat-screen TVs, balconies and tea and coffee-making facilities. The higher class rooms feature a sitting area and pool with garden views; some rooms have a dining table. Suites have separate sitting and dining areas and minibars; the higher class suites have kitchenettes, DVD players and views of Mount Sinabung.
Facilities include an elegant restaurant, dining area on the terrace, an elegant cafe and a cool karaoke bar. There is also a billiards room and an outdoor swimming pool in the shape of a lagoon.
Position Summary :
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
- Process all payment types such as room charges, cash, checks, debit, or credit.
- Process all check-outs including resolving any late and disputed charges.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Coordinate with Housekeeping to track readiness of rooms for check-in.
- Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
- Supply guests with directions and information regarding property and local areas of interest.
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
- Complete designated cashier and closing reports in the computer system.
- Cash guests' personal checks and traveler's checks.
- Count bank at the beginning and end of shift.
- Balance and drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional;
maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guestsí service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
Requirements:
- Hotel background by min D1 graduated
- Minimum 1 years experiences in a similar position
- Familiar with VHP Hotel Program
- Honest, Well groomed and demonstrative person Loyal, hand - working, thorough, tenacious, responsible, active, high motivated and initiative at work.
- Good English Written and Oral.
- Willing to be placed in Berastagi.
- Only qualified candidates will be notified.
Able to join immediately.
Interested person, please send your application letter, CV and recent photos to : info.grandmutiarahotel@gmail.com
thank you